Appliance repair lives or dies on the parts you brought with you. The difference between a one-trip job and a two-trip job is whether someone asked for the model number on the phone. Aria asks — every call, without fail — while you're still on your knees behind a dryer.
Fridge out with a full freezer: Urgent because food is spoiling. Aria captures brand, model number off the door frame, whether the compressor is running, whether the freezer is still cold, and books the earliest window — with the model in the notes so you can carry the likely part.
Washer leaking onto a second-floor laundry: Water and flooring damage risk. She tells the caller to shut the supply valves, captures whether it leaks on fill or on drain, and marks the priority per your rules.
Warranty and home-warranty callers: The calls that eat your day if they reach you unqualified. Aria asks who's paying, captures the warranty company and authorization number, and filters out the jobs you've decided not to take.
Aria, our AI receptionist, is $199 a month standalone with 400 answering minutes, $79 added to Launch, and included at no extra charge on Growth and Complete.
$199/mo standalone with 400 minutes a month, $79/mo with our Launch website plan, and included on Growth and Complete.
Yes, from your own published fee, and she can state whether it's applied to the repair.
Give her your brand list and she'll politely decline the ones you don't work on.
She books the windows you publish and confirms them by text to the customer.
Yes, on a separate escalation path if you want those routed straight to your cell.