HVAC demand doesn't arrive evenly — it arrives in a wall. The first 95-degree day and the first hard freeze both produce more calls in eight hours than the week before produced in five days. Aria answers all of them at once, sorts no-cool from maintenance, flags the elderly and the infants, and books the schedule you can actually run.
First 95-degree day: Twenty no-cool calls land in one afternoon. Aria takes all of them simultaneously, asks whether the outdoor unit is running, whether the thermostat has power and whether the filter is choked, and separates the true system failures from the ten-minute fixes — so your techs run the jobs that pay.
No heat overnight with a newborn in the house: Aria captures the household situation, marks the call as a priority per your rules, walks the caller through checking the furnace switch and breaker, then escalates to your on-call tech with a screened transfer that announces the address and the symptom before he accepts.
Maintenance-plan member calling on a Sunday: She recognizes the request, confirms the plan holder's details, and books the priority slot your agreement promises — instead of a Monday callback that makes the plan feel worthless.
Aria, our AI receptionist, is $199 a month standalone with 400 answering minutes, $79 added to Launch, and included at no extra charge on Growth and Complete.
$199/mo standalone with 400 minutes a month, $79/mo as an add-on to our Launch website plan, and included on Growth and Complete. Flat monthly — not per call, so a surge day doesn't produce a surprise bill.
Yes. Point your line to her after hours and on weekends and keep your own staff on days, or run her 24/7. You control the forwarding.
You can give her your member list and priority rules, and she'll apply them on the call rather than treating every caller identically.
She follows the safety script you approve — typically instructing the caller to leave the building and call the gas utility and 911 first, then escalating to you immediately.
She can mention them and capture interest, but she doesn't hard-sell or take payment on the call. Selling stays with your team.