Plumbing calls do not wait for business hours. A supply line lets go at 2am and the homeowner starts dialing plumbers in order until someone picks up. Aria is our AI receptionist: she answers on the first ring, every hour of every day, triages whether it's an emergency or a schedulable job, and texts you the address and the problem before the caller has finished their coffee.
2am burst supply line: Water is running across a finished basement floor. Aria answers immediately, tells the caller how to shut the main off at the street or the meter, confirms the water is stopped, then flags the job as an emergency and calls or texts you with the address, the caller's number and what's flooding — so you're driving, not listening to voicemail.
Sewer backup on a Saturday: Multiple fixtures gurgling, a slow tub, an outside cleanout the homeowner didn't know they had. Aria asks the questions that separate a single clogged trap from a main-line problem — how many fixtures, whether the toilet rises when the washer drains — and books it in the right slot with the right truck notes.
Water heater out before a holiday weekend: No hot water, guests arriving Friday. Aria captures tank vs. tankless, gas vs. electric, the age of the unit and whether there's water on the floor around the base, then books the visit and texts you the details so you know whether to bring a replacement unit on the truck.
Aria, our AI receptionist, is $199 a month standalone with 400 answering minutes, $79 added to Launch, and included at no extra charge on Growth and Complete.
Aria is $199/mo standalone with 400 answering minutes a month, $79/mo when you add her to our Launch website plan, and included at no extra charge on Growth and Complete. No per-call fees and no long-term contract.
Yes. You set the rules — which call types are emergencies, who's on call which nights, and whether she should attempt a live transfer or just text the details. Transfers are screened, so your tech hears who's calling and why before accepting.
She can book into your calendar with the arrival windows you define, or she can capture everything and leave the booking to you. Most plumbing shops let her book routine work and escalate emergencies live.
Aria answers concurrent calls — she doesn't have a single line to be busy on. Every caller gets triaged and queued with their details, so you work the emergencies first instead of returning twenty voicemails in order.
Only if you want her to, and only from your own price list. By default she declines to quote and books the diagnostic instead — never a number you didn't approve.