Restoration is a 24/7 business by definition — the loss doesn't happen at 10am. Whoever answers the 3am call gets the mitigation job and usually the rebuild behind it. Aria answers every one, captures the loss details insurance will ask for anyway, and gets your crew moving with an address and a scope.
3am water loss from a failed appliance: Aria answers immediately, tells the caller to shut off the supply and kill power to affected areas if it's safe, captures how many rooms and floors are affected, what the flooring is and whether the water is clean or from a sewer line — then escalates to your on-call crew chief with a screened transfer.
Post-fire call the morning after: The fire department has cleared out and the homeowner is standing in a wet, smoke-damaged house. She captures whether the structure has been released, whether there's board-up needed, and the carrier and claim number if they have it — then books the inspection.
Property manager with a multi-unit loss: A commercial-scale caller who needs a scope fast. Aria captures unit count, occupancy, building access and the after-hours contact, and gets that in your hands as a text rather than a voicemail transcript at 8am.
Aria, our AI receptionist, is $199 a month standalone with 400 answering minutes, $79 added to Launch, and included at no extra charge on Growth and Complete.
$199/mo standalone with 400 minutes a month, $79/mo with our Launch website plan, and included on Growth and Complete.
Yes, on your rotation schedule, with a screened transfer that announces the loss before he accepts the call.
Yes, along with carrier and adjuster contact when the caller has them.
Only the response window you authorize for that time of night and service area.
Yes — separate intake paths, separate escalation rules.