You cannot answer the phone with both hands on a winch. That's the towing problem in one sentence: your busiest moments are exactly the moments you can't pick up, and the caller on the shoulder of the highway isn't waiting. Aria answers while you're hooking up, gets the location precisely, and puts the next job in your queue.
Breakdown on the interstate shoulder: Aria answers while you're winching. She gets the exact location — highway, direction of travel, nearest mile marker or exit — tells the caller to stay behind the guardrail with hazards on, captures the vehicle and whether it's drivable or in gear, and texts the job to dispatch.
Accident scene with police on site: Time-critical and detail-heavy. She captures the officer's instruction, the drop location, whether the vehicle is on its wheels, and whether the customer needs a ride — then escalates live to you.
Motor-club and repeat-account calls: Aria recognizes the account, captures the PO or dispatch number, confirms the rate structure you've set for that account, and logs it so your billing isn't reconstructed from memory a week later.
Aria, our AI receptionist, is $199 a month standalone with 400 answering minutes, $79 added to Launch, and included at no extra charge on Growth and Complete.
$199/mo standalone with 400 minutes a month, $79/mo with our Launch website plan, and included on Growth and Complete.
Yes. She handles concurrent calls, so a second and third caller are answered rather than sent to voicemail.
You define the rules — most companies have her escalate accident and police-directed calls live and book the rest.
Yes, along with whether the customer is riding along, which changes the truck you send.
She delivers your safety instruction and directs them to call 911 when a lane is blocked or someone is hurt.